Terms of Service
These Terms of Service govern access to and use of activewearcekb.com and all purchases made from Kwok Wing Limited. By placing an order, creating an account, or using activewearcekb.com, the customer accepts these Terms of Service. The customer must be legally capable of entering a binding contract. Kwok Wing Limited may refuse service, cancel orders, or restrict access when these Terms of Service are violated.
Orders and Acceptance
All orders are offers to purchase. Kwok Wing Limited accepts an order only after payment authorization and order confirmation. The customer must provide accurate payment, delivery, and contact information. Kwok Wing Limited may cancel an order for pricing errors, suspected fraud, stock unavailability, or payment failure. If an order is cancelled after payment, the customer receives a refund under the refund sections of these Terms of Service.
Pricing and Payment
Prices are displayed on activewearcekb.com at checkout. The customer pays the full order total plus applicable taxes and shipping charges. Kwok Wing Limited uses third-party payment processors. The customer authorizes the payment processor to charge the selected payment method. Currency conversion fees, bank fees, and payment processor fees are the customer's responsibility. Payment card data is handled by the payment processor.
Shipping and Risk of Loss
Kwok Wing Limited ships clothing products to addresses provided by the customer. Shipping options and estimated delivery windows are shown at checkout. Risk of loss passes to the customer upon carrier delivery confirmation. The customer must inspect all items upon receipt and report damage or defect under the damaged goods section. The customer must ensure the delivery address is correct. Kwok Wing Limited is not responsible for carrier delays after shipment.
14 days No-Reason Refund Policy
Kwok Wing Limited offers a strict 14 days no-reason refund policy. The customer may request a refund for any reason within exactly 14 days of receiving the order. The customer does not need to state a reason. The refund request must be sent to [email protected] and must include the order number. Items must be unused, unwashed, undamaged, and returned with original tags and packaging. Kwok Wing Limited rejects refund requests submitted after 14 days. The strict 14 days no-reason refund policy applies only to clothing products purchased directly from activewearcekb.com.
Returns Procedure
After Kwok Wing Limited approves a refund request, the customer receives return instructions. The customer must ship the returned items within the period stated in the return instructions. The customer pays return shipping costs unless the return is caused by a damaged or defective item. Kwok Wing Limited recommends a trackable return method. Kwok Wing Limited is not responsible for returned items lost in transit. Refunds are issued to the original payment method after Kwok Wing Limited receives and inspects the returned items.
Refund Processing Time
Refund processing and arrival to the customer's account takes at least 14 days. This period begins when Kwok Wing Limited approves the refund. Bank processing, payment network processing, and financial institution posting may extend the arrival time. The customer must contact the payment provider for posting delays after Kwok Wing Limited has issued the refund. The customer agrees that refund processing and arrival to the customer's account takes at least 14 days.
PayPal Refunds
PayPal refunds take at least 14 days. Due to local laws, PayPal refunds in some regions may take up to 30 days. The customer must provide the correct PayPal account information. Kwok Wing Limited is not responsible for PayPal account restrictions, verification holds, or regional legal delays. The customer agrees that PayPal refunds take at least 14 days and that due to local laws, PayPal refunds in some regions may take up to 30 days.
Damaged or Defective Items
Any claim for a damaged or defective item must be submitted to [email protected] within exactly 7 days of receipt. The claim must include the order number, a description of the damage or defect, and clear photographs of the item and packaging. Kwok Wing Limited may require the item to be returned. Claims submitted after exactly 7 days of receipt are rejected. Approved damaged or defective claims receive a replacement, repair, or refund at the discretion of Kwok Wing Limited.
Product Descriptions and Availability
Kwok Wing Limited describes clothing products accurately on activewearcekb.com. Colors may appear differently due to device displays. Sizing information is provided on product pages. The customer must review sizing information before ordering. Kwok Wing Limited may change product descriptions, prices, and availability without notice. Kwok Wing Limited does not guarantee that every product is available at all times.
Limitation of Liability
Kwok Wing Limited provides activewearcekb.com on an as-available basis. Kwok Wing Limited is not liable for indirect, incidental, special, consequential, or punitive damages. Kwok Wing Limited total liability for any claim is limited to the amount paid for the relevant order. This limitation applies to the maximum extent permitted by Hong Kong law. Nothing in these Terms of Service excludes liability that cannot be excluded by Hong Kong law.
Governing Law and Dispute Resolution
The governing law is Hong Kong law. The courts of Hong Kong have exclusive jurisdiction over disputes arising from these Terms of Service. The customer and Kwok Wing Limited must attempt good-faith resolution before filing a claim. If resolution fails, the dispute must be brought in Hong Kong courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Contact Information
Questions about these Terms of Service must be sent to [email protected]. Written correspondence may be sent to Room 502, 5/F, Yuen Long Plaza, 249 Castle Peak Road, Yuen Long. Telephone support is available at +852 6277 3358. The customer must include the order number in all communications.