Shipping & Returns
This document outlines the shipping and return policies for purchases made on activewearcekb.com. By placing an order, you agree to the terms described below. All returns and refunds are subject to the conditions stated in this document and the Terms of Service.
Shipping Information
Hong Kong Toption Limited ships to destinations worldwide. Shipping times vary depending on the destination and the carrier selected at checkout. Once an order is shipped, a tracking number is provided via email. Delivery timelines are standard and not expedited unless explicitly selected. The company does not guarantee specific delivery dates. Shipping costs are calculated at checkout based on the destination and the weight of the items.
Return Policy
The company offers a strict 14-day no-reason refund policy. You may return any eligible item within 14 days of receiving your order for any reason. To be eligible, the item must be unused, in its original packaging, and with all original tags attached. The buyer completely bears the return shipping costs. The company does not provide prepaid return labels. Return shipping costs are non-refundable.
The 14-day period begins on the date you receive the item. You must initiate the return process by contacting the company within this period. Returns initiated after 14 days will not be accepted.
Return Process
To return an item, follow these steps:
1. Contact the company at [email protected] or call +852 7095 6612 within 14 days of receiving your order. Provide your order number and the reason for return. If you are claiming a damaged or defective item, you must state this clearly and submit your claim within exactly 7 days of receipt as described in the Damaged or Defective Items section.
2. The company will provide you with return instructions. Do not send the item before contacting the company.
3. Pack the item securely in its original packaging. Include all original tags, accessories, and parts. Items must be unused and in the same condition as received.
4. Ship the package to the following address: The recipient must be Hong Kong Toption Limited, the contact phone is +852 7095 6612, and the specific return address is UNIT 2508A 25/F, BANK OF AMERICA TOWER, 12 HARCOURT RD CENTRAL, HONG KONG. You are responsible for all return shipping costs.
5. After shipping, email the tracking number to the company. The company is not responsible for returns lost in transit. The company recommends using a trackable shipping service.
6. Once the company receives the returned item, the company will inspect it. If it meets the return conditions, the company will process your refund.
Refund Processing
Refund arrival time is at least 14 days from the date the company receives your returned item. This means that after the company confirms the return, it may take at least 14 days for the refund to appear in your account. The refund will be issued to the original payment method used for the purchase.
For PayPal refunds, the refund takes at least 14 days to be processed and credited to your PayPal account. However, in some regions, local laws require that PayPal refunds be completed within up to 30 days. The company complies with all applicable local laws. Therefore, if you are located in a region where local law mandates a longer period, your PayPal refund may take up to 30 days.
The company does not issue refunds for return shipping costs. Only the purchase price of the item and any applicable taxes are refunded. Shipping costs paid at the time of purchase are non-refundable.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period is strict and matches the Terms of Service. To submit a claim, contact the company at [email protected] or call +852 7095 6612 within 7 days of receiving your order. Provide your order number, a description of the damage or defect, and clear photographs of the item and its packaging. Claims submitted after 7 days will not be accepted. If your claim is approved, the company will provide instructions for returning the damaged or defective item. In such cases, the company may cover return shipping costs at its discretion. However, for all other returns, the buyer completely bears return shipping costs.
Non-Returnable Conditions
Items must be unused and in original packaging to be eligible for return. Items that are used, washed, altered, damaged after receipt, or missing original tags are not returnable. The company does not accept returns for items that are not in their original condition. This applies to all clothing items. No specific product categories are excluded beyond these general conditions. If an item does not meet these conditions, the company will not process a refund and may return the item to you at your expense.
Contact Information
For any questions regarding shipping or returns, contact the company at [email protected]. You can also call +852 7095 6612 or write to UNIT 2508A 25/F, BANK OF AMERICA TOWER, 12 HARCOURT RD CENTRAL, HONG KONG. The website is activewearcekb.com.